TorchNEWS: Carrier Credits | Keeping the Customer Engaged | Torch on Spotlight | Distant Interactions

Carrier Credits

Getting credits back from carriers is challenging, but as our blog frequently alludes to – perseverance is key. This is why  getting a credit approved by the carrier for incorrect billing going back to 2018 for one of the leading pathology laboratories operating throughout Africa is definitely a win!

Keeping the Customer Engaged

Successfully engaging with new customers is trying at the best of times, and even more so in our current economic climate. That is why providing the same high levels of service to existing customers remains a Torch priority and why a leading global provider of comprehensive logistics and transportation solutions with over 13,900 employees across 60 countries is looking at expanding the services that Torch are currently providing them.

Torch on Spotlight

Torch have moved all our Wi-Fi dongle SIMs onto Spotlight, proving that it is a useful tool no matter what the size of your mobile fleet is. From 10 to 10,000 Spotlight is an effective mobile management platform that allows both visibility of individual usage and the ability for top-ups as required.

Distant Interactions

Torch is luckily enough to have all our employees work from home during the lockdown but checking in is still necessary. Obviously, email is still very much a useful tool but different means of engagement do lift the tedium of the WFH environment. Torch has previously designed and run online surveys for our customers but has never run one for internal purposes until now.