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TorchNEWS: Service Desk Improvements

Service Desk Improvements

Part of Torch’s service commitments to customers involves the improvement the tools that we use, including our Service Desk. Even the smallest efficiencies gained by improving any part of the ticket resolution process can add up to have a significant impact over a month freeing up our Service Consultants to provide a more personal Customer experience and giving the customer a faster time to resolve.

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