Incident Management and User Support

We support every user, every issue, every day. Our ITIL certified service desk ensures that SLAs are tracked and performance measured and reported on. We engage directly with the end users, therefore reducing the noise in the business and enabling users.

The Torch Administrative Outsource consists of Asset Tracking and Management, Incident Management and User Support, Vendor Management, Reporting, Governance and Compliance, Optimization, Billing and Contractual Compliance Verification, Vendor Settlement and Internal Allocation, and Dispute Resolution.

Contact Torch Telecom Lifecyle Management today for assistance!

For detailed information about the service, please click here.