TorchNEWS: 1st Disruption Solutioneers™ Contract Awarded, Mobile Administration Transition Project, Torch Awarded Contract

1st Disruption Solutioneers™ Contract Awarded Torch been awarded another contract with a leading South African financial service provider of short-term insurers, long-term insurer, health insurance as well as insurance and personal finance comparison platforms. Torch’s Disruption Solutioneers offering is a new stream being explored, in addition to our existing administration outsource and sales initiative work.…
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TorchNEWS: Torch Awarded Mobile Services Management Contract, Torch Successfully Activates Spotlight®, Customer Migration to Cloud Saves R1,2 mil

Torch Awarded Mobile Services Management Contract Torch has been awarded the Phase 2 mobile services management contract for a leader of solutions for the commercial banking environment and end-to-end ATM management. This follows Torch’s completion of Phase 1, the clean-up the mobile voice estate, and the writing and implementation of a mobile device policy. Torch Successfully Activates…
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TorchNEWS: Torch Perseveres for Customer’s Billing Data, Torch Appointed for a Telecoms Expense Audit for New Customer

Torch Perseveres for Customer’s Billing Data After 3 months of perseverance, Torch has received billing data for one of the leading pathology laboratories operating throughout Africa, providing vital diagnostic and monitoring pathology services in South Africa, Botswana, Ghana, Kenya, Mozambique, Nigeria, Swaziland, Tanzania, Uganda, Zambia and Zimbabwe.  Torch is blessed to have such a driven…
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TorchNEWS: R6.7mil in Savings to Customer, Torch Awarded Management Consulting Contract, Torch Enables Improved Customer Mobile Asset Management, Cross Border Cash Flow

Torch Awarded Consulting Contract worth R6.7mil in Savings to Customer Torch recently announced being awarded a Management Consultant contract with a leading South African financial service provider of short-term insurers, long-term insurer, health insurance as well as insurance and personal finance comparison platforms. The savings projections numbers have been reviewed and show a saving of…
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TorchNEWS: Corporate Social Responsibility supported by Torch

If the words ‘volunteering’, ‘environmental protection’, ‘good governance’ and ‘ethical behaviour’ spring to mind when someone mentions Corporate Social Responsibility, then you would be 100% correct. Corporate Social Responsibility, also referred to as CSR, is most commonly understood to be a business model adopted by companies allowing them to focus on benefiting society and in…
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TorchNEWS: Torch Automates Monthly Movement Reports, Torch Awarded Consulting Contract, Torch Customer Service Review

Torch Automates Monthly Movement Reports Torch finance automated monthly movement reports to save time fixing tedious linking errors between data. With this new automation our Director of Professional Services will save over an hour per month. A great example of how Robotic Process Automation (RPA) can put time back into the diary and therefore assist…
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TorchNEWS: Torch Automates Customer Reports, Torch Negotiates Credits for Major Customer, Torch Promotes Youth Work Experience, Torch Awarded Management of VoIP RFP

Torch Automates Customer Reports Our Development team has automated Cost Allocation Reports (CAR) for the largest retailer of building materials and associated products throughout South Africa, Namibia, Lesotho, Botswana, Swaziland, Malawi and Zambia. Through this automation, we put 45 minutes back into the day for each Torch Service Consultant. Torch is looking forward to future…
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The Future of Jobs

When Tito Mboweni, the South African Finance Minister, makes the cognitive leap and blames 4IR for the recent Standard Bank branch closures, I think he is missing two very important points (or just ducking the issue). Firstly, given that unemployment is at 55.2% for economically active South Africans between 15 and 24, (39.6% for economically…
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Latest NEWS from Torch

TorchNEWS: Customer Carrier Summons Revoked

Carrier Summons Revoked At the start of 2019 our Customer was unexpectedly sent a summons for damaged Telecoms infrastructure from one of their carriers. Needless to say, the customer was not happy considering there had been NO communications from the carrier leading up the summons. Our customer immediately engaged the services of an attorney but…
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TorchNEWS: Torch Awarded Telecom Expense Audit, Torch Secures Infrastructure Rationalization Contract

Torch Awarded Telecom Expense Audit Torch secures Telecom Expense Audit for the world’s largest manufacturer of elevators, escalators and moving walkways.   Torch Secures Infrastructure Rationalization Contract Torch secures infrastructure rationalization contract with a specialized food services and support solutions in catering, cleaning, hygiene and pest control company with over 30 000 employees throughout Africa.
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IndustryNEWS: Risk of “opting out” of Vodacom’s Limit Lock

Earlier this year ICASA, the Independent Communications Authority of South Africa, instituted regulations enforcing automatic “out-of-bundle” limit locking by the mobile providers, therefore preventing users from incurring out of bundle charges unknowingly. However, one of our Customer Service Consultants recently discovered her customers’ mobile provider had suddenly stopped sending usage alerting (data, minutes) via SMS.…
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Latest NEWS from Torch

TorchNEWS: R 650 000 Customer Saving, Torch Secures Management Consulting Contract, Customer Savings Realised, Customer Savings Initiatives Approved

Torch Secures Management Consulting Contract Torch secures Management Consulting contract with national insurance customer, a leading South African financial service provider of short-term insurers, long-term insurer, health insurance as well as insurance and personal finance comparison platforms.   Customer Savings Realised Torch recently cancelled 920 dormant SIMS for a national RSA leader in financial services.…
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TorchNEWS: Torch Appoints Software Engineer, Awarded Mobile Voice Clean-up Contract, New Telecom Expense Audit, Awarded Management Consulting Contract

Torch awarded Mobile Voice Clean-up Contract Torch awarded a contract to clean-up the mobile voice estate for a leader of solutions for the commercial banking environment and end-to-end ATM management. The contract includes the writing and implementation of a mobile device policy.   Torch awarded Telecom Expense Audit Torch secures Telecom Expense Audit for a…
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Latest NEWS from Torch

TorchNEWS: R 840 000 Customer Saving, Awarded Mobile Device Expense Audit, 40% Savings Target, Awarded Data and Fixed Voice Clean-up Contract

Torch secures Mobile Device Expense and Managed Service Audit Torch secures Telecom Expense and Managed Service audit for international supplier of industrial gases related to products offered to the steel, automotive & fabrication, food & beverage, mining, petrochemical, pharmaceutical and glass industries. Torch is very excited about our most recent audit. It offers us the…
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Latest NEWS from Torch

TorchNEWS: 920 Dormant SIMS Cancelled, Awarded Telecom Expense Audit, Awarded Mobile Managed Service Contract, Renewed Mobile Managed Service Contract

Torch finds and cancels 920 dormant SIMS for Customer Torch finds and cancels 920 dormant SIMS for a national RSA leader in financial services. Our customer had the need for a once-off clean-up of their SIM estate. Torch followed our tried and tested process to identify which SIMS were sitting idle and could be terminated.…
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The Huawei Saga

By now everyone probably knows that Huawei have managed to land themselves in hot water with the US. If somehow you have not heard about it, here is the short(er) version. The US blacklisted Huawei earlier this month, leading to Google, Qualcomm, Intel and others to cease trading with the Chinese Tech giant. The last…
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Latest NEWS from Torch

TorchNEWS: R 100 000 Customer Credit, MPLS and DIA Management, Renewed Mobile Device Management

Torch awarded Management of MPLS and DIA RFP for Customer Torch awarded Management of MPLS and DIA RFP for a global leader in international transport & logistics with the largest integrated logistics network in Africa. Our customer required MPLS and DIA solutions at their locations in South Africa, South DRC, South Sudan, Tanzania, Uganda, and…
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SD-WAN Fad or Future?

Software-Defined Wide Area Network (SD-WAN) is making inroads into the South African mid to large enterprise customer segment. But is this just another tech fad or is there merit to the hype? While SD-WAN is not anything new, the South African Enterprise market seems to be reaching a mature enough state to deploy it. Certainly,…
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