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As a leading specialist with over 15 years of experience in the field of Communications, we have developed more than 70  savings initiatives to unlock budget opportunities for our Customers.   We have proven ourselves by producing over R655,000,000 savings since 2004.   Other helpful cost saving solutions Text Message Contact | Phone Book |…

As a leading specialist with over 15 years of experience in the field of Communications, we have developed more than 70  savings initiatives to unlock budget opportunities for our Customers.   We have proven ourselves by producing over R655,000,000 savings since 2004.   Eliminate user abuse Demand Management Torch will drive down usage, abuse, and…

As a leading specialist with over 15 years of experience in the field of Communications, we have developed more than 70  savings initiatives to unlock budget opportunities for our Customers.   We have proven ourselves by producing over R655,000,000 savings since 2004.   The best mobile data solutions Mobile Data Optimisation All mobile data products…

As a leading specialist with over 15 years of experience in the field of Communications, we have developed more than 70  savings initiatives to unlock budget opportunities for our Customers.   We have proven ourselves by producing over R655,000,000 savings since 2004.   The best voice solutions Voice Traffic Optimisation We ensure that every second…

As a leading specialist with over 15 years of experience in the field of Communications, we have developed more than 70  savings initiatives to unlock budget opportunities for our Customers.   We have proven ourselves by producing over R655,000,000 savings since 2004.   The best contracts and terms of trade Commercial and Contractual Terms of…

As a leading specialist with over 15 years of experience in the field of Communications, we have developed more than 70  savings initiatives to unlock budget opportunities for our Customers.   We have proven ourselves by producing over R655,000,000 savings since 2004.   Pay only for what you need Infrastructure & Subscription Rationalisation We review…

As a leading specialist with over 15 years of experience in the field of Communications, we have developed more than 70  savings initiatives to unlock budget opportunities for our Customers.   We have proven ourselves by producing over R655,000,000 savings since 2004.   We get your money back! Billing Optimization We identify instances of billing…

As a leading specialist with over 15 years of experience in the field of Communications, we have developed more than 70  savings initiatives to unlock budget opportunities for our Customers.   We have proven ourselves by producing over R655,000,000 savings since 2004.   We have the time, we have the resources, and for us it is priority…

Dispute Resolution Where variances have been detected, we raise the disputes with the vendors and ensure that credits are passed, and that corrective measures are taken to resolve the root cause.   The Torch Administrative Outsource consists of Asset Tracking and Management, Incident Management and User Support, Vendor Management, Reporting, Governance and Compliance, Optimization, Billing…

Vendor Settlement and Internal Allocation Using the formats required by your organisation, we create payment, and cost recovery allocation upload documents. We ensure that the vendors allocate your payments timeously and correctly, thereby removing the risk of interest charges, and account suspensions.   The Torch Administrative Outsource consists of Asset Tracking and Management, Incident Management…

Billing and Contractual Compliance Verification We hold the vendors accountable by ensuring that they are billing accurately and in accordance with their contracts.   The Torch Administrative Outsource consists of Asset Tracking and Management, Incident Management and User Support, Vendor Management, Reporting, Governance and Compliance, Optimization, Billing and Contractual Compliance Verification, Vendor Settlement and Internal…

Optimization Using in-depth traffic analysis we are able to ensure appropriate fit for any service. We perform contract reviews across all of the telecoms vendors within the business, running, evaluating and adjudicating benchmarking on behalf of our customers to ensure that costs are optimised and efficiencies delivered. We run this exercise once in every contract…

Governance and Compliance We ensure that the mobile policy is accurate, relevant and adhered to, thereby reducing the risk of revenue and data leakage within the organisation.   The Torch Administrative Outsource consists of Asset Tracking and Management, Incident Management and User Support, Vendor Management, Reporting, Governance and Compliance, Optimization, Billing and Contractual Compliance Verification,…

Reporting Using the information gathered from the Asset and Vendor Management modules, we are able to provide detailed usage and cost reporting to all levels of the business.   The Torch Administrative Outsource consists of Asset Tracking and Management, Incident Management and User Support, Vendor Management, Reporting, Governance and Compliance, Optimization, Billing and Contractual Compliance…

Vendor Management A single point of contact between the vendors and our customers, leveraging our telecoms relationships, reducing the risk of fraud, and ensuring control and accountability for your telecoms environment.   The Torch Administrative Outsource consists of Asset Tracking and Management, Incident Management and User Support, Vendor Management, Reporting, Governance and Compliance, Optimization, Billing…

Incident Management and User Support We support every user, every issue, every day. Our ITIL certified service desk ensures that SLAs are tracked and performance measured and reported on. We engage directly with the end users, therefore reducing the noise in the business and enabling users.   The Torch Administrative Outsource consists of Asset Tracking…

Asset Tracking and Management We ensure that every corporate contract is associated to an employee/department, cost centre and mobile contract, in a centralised database. We concern ourselves with your HR moves, so that costs can be recovered from the correct cost centres.   The Torch Administrative Outsource consists of Asset Tracking and Management, Incident Management…

Every user, every issue, every day…that is the motto of the Services team at Torch who remotely support and manage SIM connections for our Customers. If you need help managing your workforce remotely, Torch can assist!   Designed and built by Telecom Lifecycle Management Specialists, the Torch Administrative Outsource is a potent, modular, outsource based…

Lessen the dependency on providers for usage and cost based information Make decisions using fact-based information. Anytime, anywhere access to critical data pertaining to all providers, expenditure, consumption, technologies deployed, services used, contracts, devices, users and locations. For detailed information about the service, please click here.

Improves user adherence to policies Purpose built reports and tools enable both expenditure and infrastructure optimisation aligned to the unique structure and groupings of the organisation. Automated rule-based triggers, alerts, and notifications. For detailed information about the service, please click here.

Achieve vendor commercial compliance peace of mind Track and review budget against vendor billing enabling enterprise wide cost control. Automatically split, allocate, and distribute enterprise expenditure and/or consumption at pre-defined intervals. For detailed information about the service, please click here.

Track all new products, services deployed and associated costs Single point to control and understand the entire mobile device inventory landscape across the entire organisation.   For detailed information about the service, please click here.

Improves vendor accountability Single point to control and understand the entire contract landscape, across any number of vendors, mobile assets (devices and SIMS), services, terms, and costs across the entire organisation.   For detailed information about the service, please click here.

  Over the next few weeks we’ll publish information about the various Torch products and services, starting with Spotlight, our Telecom Management Platform.   Designed and built by Technology Expense Management Specialists, Spotlight is a powerful, modular, cloud based platform that delivers unparalleled visibility, analytics, and controls across your entire Telecom landscape.   Spotlight is…